Frequently Asked Questions

To try the Personal Edition you simply register on our website. Registering is completely free and once you do this we will automatically set up your own private database pre-installed with demo data so you can browse around the web pages and get a sense for what our web based cloud software can do for you. You can also click on the help link to see the online help which is also a good way of learning about how things work. When you’re ready to set up your own data, click on the link called ‘New Starter? Click here’ and follow the steps in that help topic.

When you first register we will automatically set up your own private database with a demo so you can browse around the web pages and get a sense for what our web-based cloud software can do for you.

Yes – it really is free. There really are no gimmicks or tricks.

The main differences between the different editions is the amount of information you can manage as well as access to some advanced features.

Personal Edition has limits on the number of properties, number of tenancies and number of users. The upgraded packages have higher limits.

Upgrading will also provide access to additional features, for example:

• Reports
• Alerting
• VAT management
• Customizable logo

If you wish to try all the additional features before upgrading, please contact us.

There will be no loss of data. When you upgrade you will simply see higher limits automatically applied to your database and, in addition, you will be granted access to enhanced features.

We take payment monthly in advance. There is no tie-in – you can cancel anytime and we will stop billing you from the next month onwards.

We have no intention of discontinuing the free Personal Edition. Most of our business comes from members who initially start with the free personal edition and then decide to upgrade to paid-for editions so we see a lot of value in continuing to provide the Personal Edition.

Having said this, we reserve the right to make adjustments to the Personal Edition, for example:

(a) Make certain features only available to paid-for editions.

(b) Change the limits applied to the Personal Edition. However, if we do so, existing members who have a usage above the new limit will have their limit set to their existing usage so they are not forced into upgrading until they have genuinely grown their usage.

There is no download required to use the software. Everything is web-based so you simply use it through your web browser.

SmartPropertyManager.com takes data security very seriously. We have implemented a series of measures to protect the service and to guarantee security of your information:

• Users have to authenticate using their password with each new session.
• User sessions will automatically timeout after a period of no activity.
• Individual user sessions are uniquely identified and re-verified with each transaction.
• Customers passwords are not stored in a human-readable form and hence cannot be accessed by staff.
• All our staff attend technical training classes on data security on a regular basis.
• Hardware and software have been specifically designed to provide secure logical separations of customer data which ensures that each customer can only view their own information. Data privacy is checked with every query and transaction to or from our databases.
• The service is highly scalable and redundant, allowing for fluctuation in demand and expansion of users while greatly reducing the threat of long-term outages.
• Customer data is backed up regularly in an encrypted form and copied to two separate secure offsite locations.

Absolutely not. Security of your information is very important to us and we will never pass it onto a third party unless it’s required by law or if it is required to provide you with a genuine service with your consent.

You can achieve this by creating a separate portfolio per landlord.

Yes – it is possible to set up multiple, parallel recurring charges against a tenancy, which will allow you to track the separate payments due per tenant.

Yes – in this case you would set up a recurring rent charge for the rent expected from the government service and a separate recurring rent charge for the top-up expected from the tenant. The system will then track these for you showing exactly what is expected to be paid separately.

You can start using the software at any time. The tax worksheet will obviously require a full financial year’s worth of information to provide accurate figures, but you can easily enter historical entries up to the beginning of the financial year if you wish to use this part of the website.

If you go to the Accounts Management page (Admin -> Your Account) your usage is shown in the top section. Hovering your mouse cursor over each bar will show precise usage amount versus quota.

By default, reminders are generated 30 days before they are due and will appear as tasks on your task list. This can be customized by going to the Alerts page (Admin -> Alerts).

The software runs within a browser window – there is no download so it will run fine on an Apple Mac.

Yes – You can access your account from different computers, tablets and smartphones.

Yes – You can access your account from any computer with an internet connection, whether at home, in the office or in an internet cafe. You can also access your account from a modern tablet or smartphone (e.g. an iPhone).

Always remember to logout if accessing your account from a public or shared computer.

Unfortunately, we can’t tell you the password that you used to register as we don’t actually record it in a human readable format for security reasons. However, if you have forgotten your password then you can reset it as follows:

• Go to the login page
• Click on the link which says: Having problems logging in? Click here for help.
• Follow the instructions for resetting your password.

The system will generate a new password for you and will email you at your registered email address.